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  The term ‘BPO’ (business process outsourcing), commenced back in the 17 th century, where goods & services manufacturers began the shifting of services to different countries. The concept of outsourcing manufactured goods was prominent in earlier times due to its cheap labour and total cost reductions. In today’s world, the outsourcing phenomenon has become more experimental and more crucial to business. For instance; it revolves around focusing to utilize company’s core competencies. With the rapid acceleration, outsourcing non-core activities or delegating back-office work to bpo service providers in India , comes in roleplay as to minimize cost and enhance productivity. Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing. 1. Back-Office Outsourcing The only possible way to bring flexibility in business operations through state-of-the-art technology and infrastructure is ensured by back-office functions. They inclu