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Today, with the advancement of technologies and improvements in business world and the rapidly morphing digital era, the method of processing operations has enhanced a lot. There is a way to perceive exposure for the business both in local and international sphere. In business proceedings, everything revolves around increasing sales and maximizing customer enrichment. How products and services supplied by a company, meet customers’ requirement, just in the nick of time, becomes utmost important.   Few marketers and business owners with a comprehensive metric system, navigate through easily. But for few, keeping its existing and future customers level-headed or surpass a customer’s expectation, proves to be a tough call. Introduction to call centres Call centre is a subdivision of a BPO, which encompasses the services of voice-calling. It is a network through which businesses stay connected with its clients via Inbound & Outbound voice calls. Communication with your potentia